Overview

At Lixevu, we are committed to delivering high-quality products and ensuring that our customers are fully satisfied with their purchases. However, we recognize that there may be times when you need to return an item. We offer a straightforward return policy for all products. If you are not completely satisfied with your purchase, you may return it within 28 days for a full refund or exchange.

Returns Exceptions

Not all items are eligible for return. The following products cannot be returned or refunded:

– Customized or personalized products
– Sale items
– Products that have been opened or used
– Products returned without the original packaging and accessories

Damaged or Defective Products

If you receive a damaged or defective product, we are here to help. Please contact us at [email protected] as soon as possible to initiate the return process. We will provide detailed instructions on how to return the item and arrange for a full refund or an exchange.

Wrong Product Received

If the product you receive is different from what you ordered, please contact us immediately at [email protected]. We will guide you through the return process and ensure you receive the correct product or a full refund.

Return Process

To initiate a return, please email us at [email protected] with your order number, the item you wish to return, and the reason for the return. We will respond with detailed instructions on how to proceed.

Please note that the cost of shipping the product back to us is the responsibility of the customer. We recommend using a trackable shipping service to guarantee the safe return of your item.

Refund Process

Upon receiving your return and verifying that it meets our eligibility criteria, we will process your refund. The amount will be credited back to the original payment method used during the purchase. It may take up to 5-7 business days for the refund to appear on your statement, depending on your bank or credit card issuer.

At Lixevu, we pride ourselves on offering quality products and exceptional customer service. If you have any questions or concerns about our Return & Refund Policy, do not hesitate to contact us at [email protected]. We are dedicated to ensuring a positive shopping experience and are here to assist you with any issues.