Overview
At Lixevu, we recognize that sometimes you may need to cancel an order due to unforeseen circumstances or a change of heart. To accommodate this, we have established a clear Cancellation Policy that aims to provide flexibility and ensure customer satisfaction.
Cancellation Window
We offer a 24-hour window to cancel your order. Our order processing time is typically 1-2 business days, excluding weekends and public holidays. To cancel your order, please contact us at [email protected] as soon as possible to increase the likelihood that we can prevent your order from being processed and shipped.
Cancellation Process
To cancel an order:
- Contact us promptly at [email protected] with your order number and reason for cancellation.
- We will attempt to cancel your order before it is shipped. However, if your order has already been dispatched, we are unable to cancel it directly, but you may return the product following our Return & Refund Policy.
Handling Shipped Orders
If your order has been shipped and you still wish to cancel, you will be responsible for the return shipping costs. Please contact us to initiate a return following the guidelines outlined in our Return & Refund Policy.
Refund Process
- If your order has not yet been shipped and is cancelled: We will issue a full refund to your original payment method immediately.
- If your order has been shipped: Refunds will be processed upon receipt and inspection of the returned product, provided it meets our return criteria.
Contacting Customer Service
For any inquiries or further assistance with order cancellations, please don’t hesitate to reach out to our customer service team at [email protected]. Our team is dedicated to ensuring a smooth and satisfactory shopping experience.