Overview
At Lixevu, we prioritize delivering your purchases promptly and efficiently. Our comprehensive Shipping Policy is designed to make your shopping experience seamless and hassle-free.
Processing Time
We strive to process all orders swiftly. Most orders are processed within 1-2 business days, excluding weekends and public holidays. Our business days run from Monday to Friday. Once your order is processed, you will receive an email confirmation along with a tracking number, allowing you to monitor your order’s progress.
Shipping Time
After processing, the estimated delivery time is typically 4-6 business days. We proudly offer Free Standard Shipping to all our customers in the United States.
Delivery Delays
While we do our best to ensure timely delivery, sometimes unexpected circumstances may cause delays. Common reasons include:
- Weather conditions
- National holidays
- Postal strikes
- Customs checks
If you experience a delivery delay, please contact us at [email protected], and we will assist you promptly.
Incorrect Address
If you realize that you have provided an incorrect shipping address, contact us immediately at [email protected]. We will do our best to resolve the issue. However, once a package is shipped, changes to the shipping address may not be feasible. Please verify your shipping address carefully before confirming your order.
Lost Packages
It is frustrating to deal with lost packages. If you do not receive your order within the expected timeframe, please contact us at [email protected]. We are committed to resolving such issues swiftly.
Emergency Situation
In the event of an emergency that affects shipping, we will keep our customers informed through regular updates via email and on our website. We appreciate your patience and understanding during such times.
Lixevu is dedicated to ensuring fast and reliable shipping. Should you have any questions about our shipping practices, please do not hesitate to reach out at [email protected].